What if my package is deemed lost by UPS?

It is our policy to issue replacements for lost orders.

If you have had an order that shows as delivered in the past and this is your second lost package we will forward you to a manager for assistance in filing a claim with USPS.

If a package is not delivered due to the incorrect address being provided to Chic Soul at the time of purchase, Chic Soul is not liable for mis-delivery.

If an order lost by USPS is over $200, an email will be sent for address verification before shipping any